As the health system has adjusted to life with coronavirus, our practice has evolved daily to safely provide the highest standards of care for our plastic surgery patients. Here is a guide to some of the changes we have made so that our existing patients can continue to have their plastic surgery procedures and consultations.
New patients: New appointments for surgery can be organised, as usual, with our receptionists by calling the office on (02) 9588 2494. Our receptionists will then determine whether you are most appropriately seen in person or via a video consultation with Dr Kotronakis and Dr Sanki. In the private hospital system, all urgent (cancer, trauma) AND day surgical procedures are proceeding with extra precautions eg a current negative covid swab for all patients prior to admission. Patients who have non-urgent procedures booked that can be booked as day procedures will be contacted about potentially bringing their dates forward.
Existing patients: All patients who have surgery over the social isolation period will be seen face to face post operatively to check they are healing well. Following this first important consultation with your surgeon, ongoing follow up will be done via the telephone, email and video conferencing. You are very welcome to present to the office for a face to face consultation if your surgeon is concerned about your progress. Our receptionists will guide you through the process of booking your aftercare, emailing standardised photos and setting up your device for a thorough and informative consultation.
COVID-19 safety within the office: The Southern Aesthetic team are vaccinated and are tested twice weekly for your safety. We have put numerous safety measures in place to make your visit to Southern Aesthetic Plastic Surgery as smooth and reassuring as possible. Please do not present to your appointment if you are experiencing upper respiratory symptoms, headache, a fever or if you have been in contact with someone ill in the past 14 days. This is for the safety of our other patients and our staff. You will require a negative covid swab in the last 24 hours. When you present to the office, you will be asked to check in and use alcohol hand rub before completing a registration form with a clean pen. We ask that all patients present alone. We can organise for your supporting family or friends to participate in the consultation via speaker phone. You will be given a mask to wear during your time in the office for your own protection.
Injectables & non-surgical treatments: Our nurse, Shanne Taylor, can be booked for appointments from November. NSW Health is regularly updating changes to non-essential services, and we will open Nurse Shanne’s bookings earlier if the situation improves.
Rescheduling elective surgery and delayed appointments: Currently, we are hoping that the NSW fight against Coronavirus will be successfully in control by November. We will be keeping our delayed patients updated by phone and email whenever we receive news from the NSW Health Department. Further updates to all our patients will be made via our Facebook and Instagram pages. Patients hoping to have surgery this year, should still make an appointment to speak with Dr Sanki or Dr Kotronakis as soon as possible, to avoid any disappointments with getting your ideal surgical date.
We wish you all good health and hope to see you soon.